A letting agent or property manager in England or Wales must join a redress scheme.
If you as a customer have a complaint about our service that cannot be resolved, you can complain to the Redress Scheme.
The Property Redress Scheme is a consumer redress scheme authorised by the Department for Communities and Local Government (“DCLG”) and by the National Trading Standards Estate Agency Team to offer redress to consumers of Lettings, Property Management and Estate Agents.
A Redress Scheme is a scheme which allows consumers to escalate a complaint they have against the member of the scheme. The main purpose of the redress scheme is to resolve or settle unresolved complaints from consumers who have suffered a loss as a result of the actions of the member. It is an alternative to using the Courts and the complainant must have exhausted the Member’s internal complaints process before contacting the redress scheme.
Our Listo Lets Property Redress Scheme agent profile can be searched for on the Property Redress Scheme website.
Other Governance
Client Money Protection Scheme
Listo Lets is registered with Money Shield.
Tenancy Deposit Protection
Listo Lets is registered with the Tenancy Deposit Scheme.
