Making a complaint
Please send an email to: lettings@listolets.co.uk or use the 'Contact Us' button below.
Please include the following in your complaint:
- Outline your complaint and explain why you have concerns about the service you have received
- What you would like as a resolution
- Names of advisors you have spoken to in connection with the complaint (if applicable)
- Time(s) and Date(s) of the incident(s)
- Telephone Numbers and/or Addresses that have been used to contact you
- Any written correspondence in connection with the complaint
- Any other documentation in support of the complaint
You will receive an ‘acknowledgement of receipt’ from Listo Lets within 3 working days and a full response within 10 working days.
We are registered with the Property Redress Scheme.
Making a complaint to the Property Redress Scheme
Before making a complaint to the Property Redress Scheme, you will need to have:
- written to the agent detailing your complaint
- allowed them up to 8 weeks to try and resolve your concerns
If there is no response or the resolution offered is unsatisfactory you may be able to raise a complaint with the Property Redress Scheme. The quickest and easiest way to do this is, and to provide all your evidence, is online.